FAQ

30 DAYS WORLDWIDE RETURN POLICY

It is our goal to ensure you enjoy shopping with us :)

However, if you are unsatisfied with your purchase, please email us within 30 days of receipt. We will not be able to accept requests for returns if after 30 days.

Buyers are responsible for return shipping fees and there is a 20% restocking fee for any returned item(s). Shipping fees are non-refundable.

Please email us at help.desk@lupidanja.com with your order details and intention of return/exchange.

All returns must be sent to:

 

Lupidanja Store

10002 NW 86th Terrace

Kansas City, MO 64153

 

The following should be included in all returned packages:

Lupidanja Store Returns

Order# ___________

Name:

Email:

Reason:

 

EXCHANGES

We allow size exchanges. You may not exchange your item for something different in the store.

Please email us at help.desk@lupidanja.com with your order details. This is to ensure that we will take note of your return. Please note we only allow a one-time exchange for orders.

All exchanges must be sent to:

Lupidanja Store

10002 NW 86th Terrace

Kansas City, MO 64153

The following should be included in the return package if seeking an exchange:

Lupidanja Store Exchange

Order# ______

Name:

Email:

Exchange for -

Item name:

Color:

Size:

All costs for return shipment are at the expense of the buyer

We highly recommend returns/exchanges be shipped via a trackable shipping method. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address if we are not contacted beforehand.

All returned items must be unworn, unwashed merchandise with tags attached, in the same package sent. Items that do not meet these criteria or are non-returnable, will be denied and the item will be shipped back to you, at the cost of the buyer. If buyer is unwilling to pay for return shipping, the item will remain stored in our warehouse until such time the shipping fee is paid.

Returns and Exchanges are typically processed within 10-15 days of receipt of the return in our warehouse. These times may change due to the volume of the current season.

DEFECTIVE MERCHANDISE

All items are inspected before being shipped. However, should you receive a defective item, please contact us at help.desk@lupidanja.com within 72hours of receipt, along with clear pictures and your order number. We will not be able to process defective merchandise after 72 hours. For defective items, you will have the option to receive a replacement piece or a full refund of the amount that you paid, the choice is up to you.

WRONG ITEM RECEIVED

All items are inspected before being shipped. However, should you receive a wrong item, please contact us at help.desk@lupidanja.com within 72 hours of receipt, with clear photographic evidence of the item, package and your order number, and a new piece will be sent to you once we have verified the information. Alternatively, if the item is no longer in stock, store credit or a full refund of the amount that you paid, will be given to you.

MISSING ITEM

IF you receive a package and it does not include all items, please do not panic. Sometimes items are shipped separately due to weight restrictions/ coming from a different warehouse. Simply email us at help.desk@lupidanja.com with your order number and item(s) received, and we will get back to you as soon as we can.

 

WHERE IS MY ORDER?

Delivery times can vary depending on many factors. Typically orders are delivered within 10-15 days but may take up to 2-3 weeks. Some countries like South Africa, Romania and a few others may take longer. We always ship items with tracking numbers and insurance. You are guaranteed to receive your order or you will receive a full refund.

    DO YOU SHIP INTERNATIONALLY?

    YES! If you have any questions please reach out to us at help.desk@lupidanja.com. If we have issues locating your address we will contact you to clarify.

    HOW DO I TRACK A PACKAGE?

    You can check on the status of your order at any time by emailing the customer support desk at help.desk@lupidanja.com.

     

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